“Our business is completely telecommunications based. There are no operators or agents taking calls, all contacts from the public are routed and handled automatically by the system. We need to proactively manage the risks connected to this and make sure we have the best levels of availability. We approached eircom because we knew they’d be in the best position to offer us the collocation and call routing services we wanted. But it’s really the way they worked with us that impressed us, and that’s made all the difference to the success of the installation.”

Paddy Woods Managing Director, Phonovation