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FEXCO
Contact centre expansion
Founded in Kerry in 1981, FEXCO has grown a global customer base by providing currency-based solutions to the Financial Services and Tourism sectors and now processes over 20 million financial transactions a year. With its customer base expanding, FEXCO chose to proactively enhance the capacity and resilience of its contact centre services, and it selected eircom to help achieve this.
“We have a major focus to grow the Business Services division, and our contact centre services are a big part of that. We have a long-term relationship with eircom – they provide and maintain our contact centre platform and they’re always in close contact with us to be sure we are abreast of the latest developments as contact centre technology evolves”.
Danny Kerins, Head of Infrastructure, FEXCO
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